- November 12, 2025We do not install on ridgelines/gables because it can require shingle penetrations and risk leaks. Our warranty excludes installations we…
- November 12, 2025Yes. Original components keep their remaining coverage; new sections start their own manufacturer term beginning the season they’re installed.
- November 12, 2025Non‑warranty service is billed at $95 per hour with a 1‑hour minimum, plus parts if required. We’ll confirm scope before…
- November 12, 2025No. Damage from weather, animals, or vandalism is not covered under warranty. We can repair at our service rate and…
- November 12, 2025No. Network quality isn’t a product defect. Provide reliable 2.4 GHz Wi‑Fi or Ethernet at the controller location; once stable,…
- November 12, 2025No. External electrical supply problems (tripped GFCIs/breakers, missing outdoor GFCI) aren’t covered under warranty. We can diagnose/fix placement issues at…
- November 12, 2025We help diagnose, coordinate parts, and perform the on‑site swap. Manufacturer terms apply by brand/model (e.g., EverLights Color‑Changing LEDs: 10‑yr;…
- November 12, 2025Defects caused by our installation methods within 12 months (e.g., loose/wrong fasteners, improper sealing, controller placement issues we caused). We…
- November 12, 2025No. Wildlife and accidental damage are not covered. We can repair at $95/hr (1-hour minimum), plus any required parts.
- November 12, 2025Yes. Original package items keep their remaining coverage; new items start their own coverage term beginning the season they’re installed.