- November 12, 2025For covered package failures, our target is within 72 hours. Safety hazards and total-out conditions are prioritized first.
- November 12, 2025No. Customer-provided materials aren’t covered. We can troubleshoot/replace at $95/hr (1-hour minimum); parts billed separately.
- November 12, 2025Severe weather events (high winds, hail, falling tree limbs, freezing rain) fall outside our standard workmanship warranty. We are happy…
- November 12, 2025No. Our warranty does not cover damage caused by wildlife (such as squirrels or rodents chewing through wires), pets, landscape…
- November 12, 2025Yes. Original package items keep their remaining coverage; new items start their own coverage term beginning the season they’re installed.
- November 12, 2025The 3-year package coverage applies only for seasons where we both install and remove. If we don’t perform both, coverage…
- November 12, 2025No. Power/GFCI and household electrical problems are outside warranty. We can diagnose at $95/hr (1-hour minimum).
- November 12, 2025Yes—when supplied by us and installed & removed by us each season, these are covered for defects for 3 years.
San Antonio's Christmas Light & Holiday Pros