- November 13, 2025You receive a 3-month limited labor warranty (our workmanship) and a 1-year limited manufacturer warranty on the products. After warranty…
- November 12, 2025The 3-year package coverage applies only for seasons where we both install and remove. If we don’t perform both, coverage…
- November 12, 2025Yes—when supplied by us and installed & removed by us each season, these are covered for defects for 3 years.
- November 12, 2025For covered package failures, our target is within 72 hours. Safety hazards and total-out conditions are prioritized first.
- November 12, 2025No. Customer-provided materials aren’t covered. We can troubleshoot/replace at $95/hr (1-hour minimum); parts billed separately.
- November 12, 2025Weather events (wind, hail, flooding) are not covered. We can re-secure or repair at $95/hr (1-hour minimum), plus parts if…
- November 12, 2025Non‑warranty service is billed at $95 per hour with a 1‑hour minimum, plus parts if required. We’ll confirm scope before…
- November 12, 2025Yes. Original components keep their remaining coverage; new sections start their own manufacturer term beginning the season they’re installed.
- November 12, 2025No. Damage from weather, animals, or vandalism is not covered under warranty. We can repair at our service rate and…
- November 12, 2025Yes. For Seasonal Christmas & New Year's Eve Lighting, we can install your existing lights and guarantee they won’t fall…