Holiday Lighting FAQs
Looking for answers about holiday lighting in San Antonio? You’re in the right place. Below you’ll find our most common questions about seasonal Christmas light installation, permanent smart lighting, and commercial displays. Use the filters to jump straight to the topic you care about—whether it’s rooflines, trees, décor, pricing, or warranties. Our goal is to make the process simple, transparent, and stress-free.
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No. Power/GFCI and household electrical problems are outside warranty. We can diagnose at $95/hr (1-hour minimum).
Yes—when supplied by us and installed & removed by us each season, these are covered for defects for 3 years.
No. Customer-provided materials aren’t covered. We can troubleshoot/replace at $95/hr (1-hour minimum); parts billed separately.
Severe weather events (high winds, hail, falling tree limbs, freezing rain) fall outside our standard workmanship warranty. We are happy to re-secure or rebuild damaged lines at our standard service rate: $125.00 Base Service Call Fee (includes dispatch and up to the first 30 minutes of labor) plus $85/hr thereafter, and materials if replacement strands or clips are needed.
Non‑warranty service is billed at $95 per hour with a 1‑hour minimum, plus parts if required. We’ll confirm scope before work begins.
No. Damage from weather, animals, or vandalism is not covered under warranty. We can repair at our service rate and quote any needed parts.
No. Network quality isn’t a product defect. Provide reliable 2.4 GHz Wi‑Fi or Ethernet at the controller location; once stable, we reconnect and test the app and scenes.
No. External electrical supply problems (tripped GFCIs/breakers, missing outdoor GFCI) aren’t covered under warranty. We can diagnose/fix placement issues at our service rate if needed.
We help diagnose the issue and coordinate approved manufacturer replacement parts. Coverage depends on the product and component; your proposal lists the applicable terms. Labor for diagnosis and product replacement is billed separately unless the failure was caused by our covered installation workmanship. We confirm any charges before work begins.
It covers defects caused by our installation, such as loose or incorrect fasteners, improper connections, or sealing and controller placement issues resulting from our work. Coverage lasts 2 years for ClickLights, 3 years for SmartBright V4, and 1 year for other systems. Covered workmanship problems are corrected at no charge. Product failures are handled separately under the manufacturer’s warranty.
Absolutely! Many of our customers prefer early installations to avoid the post-Thanksgiving rush. We can install your lights, test everything, and leave the switch off. You can flip them on anytime you want—Thanksgiving night, December 1st, or later.